|
Designation |
Content, Purpose |
Email sent to |
Send automatically |
Send manually |
Settings |
|---|---|---|---|---|---|
|
Information Message |
Notification to the administrator when minimum/maximum participant count is reached |
Email address of the organization managing the edoobox account. |
Yes, after registration closes,
|
No |
None |
|
Waitlist Inquiry Email |
Query waitlisted participants to confirm their intent to finalize the booking/registration for the offer. |
Selected waitlist participants |
No |
Offer > Participants > Waitlist > Select participant checkbox > Process Requests |
None |
|
Waitlist Confirmation Email |
Confirmation of waiting list entry
|
Booking Participant |
When a participant books onto the waitlist. |
In Booking Overview > Email > Send Booking Confirmation |
This function is active when waitlist bookings are permitted for an event. |
|
Confirmation Email |
Booking/Registration Confirmation |
Booking Participant |
Yes, always upon a definitive booking by a participant. |
In Booking Overview > Email > Send Booking Confirmation |
None |
|
Attachment: Booking.pdf (Registration) |
Booking Summary |
Booking Participant |
Confirmation Email Attachment |
In Booking Overview > Email > Send Booking Confirmation |
Booking.pdf Registration & Waitlist can be activated as a combined function. App Menu > Settings > Email > Booking.pdf |
|
Attachment: Booking.pdf (Waitlist) |
Waitlist Booking Summary |
Booking Participant |
Waitlist Confirmation Email Attachment |
In Booking Overview > Email > Send Booking Confirmation |
Booking.pdf Registration & Waitlist can be activated as a combined function. App Menu > Settings > Email > Booking.pdf |
|
Attachment: Ticket.pdf |
Ticket for Admission Scan |
Booking Participant |
Confirmation Email Attachment |
In Booking Overview > Email > Send Booking Confirmation |
This function can be activated. App Menu > Settings > Barcode |
|
Attachment: Appointment ICS File |
Appointment file for download to your personal calendar. |
Booking Participant |
Confirmation Email Attachment |
In Booking Overview > Email > Send Booking Confirmation |
This function can be activated. App Menu > Settings > Email > Termin.ics |
|
Release Mail |
Notification to participants: The event will be
held at |
All participants in the offering |
No |
When manually changing the status to
|
None |
|
Cancellation Email |
Notification to participants that the offering will not proceed |
All participants in the offering |
No |
Upon manual status change to "Cancelled" |
None |
|
Reminder Email |
Offering reminder, 2 hours to 7 days prior to commencement |
All participants in the offering |
Only if the feature is enabled,
The offering must have reached the minimum number of participants and must not be in draft or cancelled status. |
In Booking Overview > Email > Send Booking Reminder |
This function can be activated. App Menu > Settings > Email |
|
Participant Unsubscription |
Request for withdrawal/cancellation of a booking |
Email address of the organization managing the edoobox account. |
Only if the participant clicks
"Cancel"
in their account at |
No |
The booking cancellation feature can be enabled.
|
|
Invoice Email |
Email with invoice attached |
Booking Participant |
No |
Open Invoice > More > Send Invoice as Email. |
None |
|
Attachment: Invoice.pdf |
Invoice for the booked offering, to be sent with the booking confirmation email |
Booking participant(s) and/or to the alternative billing address |
Only if automatic invoice generation is active, as an attachment to the booking confirmation email |
In Booking Overview > Open Invoice > More > Send Invoice as Email (sent with the Invoice Email). In Booking Overview > Email > Send Booking Confirmation |
This function can be activated. App Menu > Settings > Payment Systems > Invoice > Activate Invoices |
|
Attachment: CancellationInvoice.pdf |
Cancellation invoice for the issued invoice |
Never sent to the participant. Included in the export of all invoices for accounting purposes. |
No |
No |
None |
|
Payment Reminder Email |
Payment Reminder to Participant |
Selected registered
|
No |
In Booking Overview > Email > Send Payment Reminder |
None |
|
Complete MustPay Registration |
If MustPay is active and payment has not yet been made: Request to complete the registration
|
Booking Participant |
If payment has not been made within 10 minutes of completing the MustPay booking. |
No |
This feature is enabled if MustPay has been activated in Offer > Settings >
|
|
Payment Confirmation |
Payment Confirmation |
Booking Participant |
After each payment is received
|
No |
This function can be activated. App Menu > Settings > Offers |
|
Attendance Confirmation Email |
Attendance Confirmation with % Indication of Attendance Time |
All participants in the offering |
After the course ends, or, if the
|
No |
This function can be activated. App Menu > Settings > Email |
|
Attachment: Certificate.pdf |
Certificate of Attendance |
All participants in the offering |
Upon reaching the minimum attendance requirement (percentage) |
No |
This function can be activated. App Menu > Settings > Email |
|
Non-Attendance Notification Email |
If the participant did not attend or attended minimally |
Booking Participant |
If the minimum attendance requirement (percentage) is not met |
No |
This function can be activated. App Menu > Settings > Email |
|
Voucher Sales |
Email with the code of the successfully purchased voucher |
To the person purchasing the voucher |
After successful payment for a voucher purchase. |
No |
This function can be activated. Design Manager > Insert Voucher Sales Button as Widget |
|
Login Info |
Notification that a registration has been received |
Email address of the organization managing the edoobox account. |
Upon a participant's booking. |
No |
This function can be activated. App Menu > Settings
|
|
Forgot Password |
Notification to participant to reset password |
Participant in a
|
When requesting a password.
|
When requesting a password.
|
None |
|
Inquiry List Mail |
Inquiry email sent after an inquiry has been submitted, for accepting or declining the inquiry. |
Inquiring or inquired participant Copy to a secondary email address is possible |
Upon inquiry submission |
Event > Participants > Inquiry List > Send Inquiries |
Copy to a secondary email address can be activated App Menu > Settings >
|
|
Attachment: Booking.pdf (Inquiry List) |
Inquiry Summary |
Inquiring or inquired participant |
Inquiry List Mail Attachment |
Event > Participants > Inquiry List > Send Inquiries |
Booking.pdf can be enabled. App Menu > Inquiry List > Open list and enable sending Booking PDF |
|
Inquiry List Reminder Email |
Reminder that an inquiry still needs to be accepted or declined. |
Inquiring or inquired participant |
Only if the feature is active |
Event > Participants > Inquiry List > Send Reminders |
This function can be activated. App Menu > Inquiry List > Open list and activate reminder |
|
Inquiry List Rejection Mail |
Notification to participant that the inquiry has been rejected |
Participant whose inquiry was rejected. |
Only if the feature is active |
No |
This function can be activated. App Menu > Settings >
|
|
Decision deadline expired |
Notification that the decision deadline for an event has expired. |
Inquiring or inquired participant |
Yes |
No |
None |
|
Request rejected by admin |
Notification that the admin has rejected the waitlist request from the request list. |
Inquiring or inquired participant |
Only if the admin rejects the offer in the backend. |
No |
Open offer > Go to request list > Set request to cancel |
In addition to the existing system templates, custom email templates can also be created.
Info: Placeholders for customizing emails and PDFs
The guide Email System Templates and Placeholders in edoobox lists all placeholders and their corresponding information.
Related Guides
Keywords for this guide
Email Templates ¦ Content of Email Templates ¦ Emails ¦ Registration Confirmation