Compilation of all e-mail templates
Designation | Content, purpose | Mail will be sent to | Send automatically | Send manually | Settings |
|---|---|---|---|---|---|
Info message | Notification to admin that min./max. participants reached | E-mail address of the organization that manages the edoobox account. | Yes, after participants have booked, | No | none |
Waiting list request mail | Ask participants on the waiting list whether they would like to complete the booking/registration for the offer. | Selected waiting list participants | No | Offer > Participants > Waiting list > Select checkbox of participants > Inquiries | none |
Waiting list confirmation mail | Confirmation of waiting list entry | Booking participant | When booking a participant on the waiting list. | In Booking overview > E-mail > Send booking confirmation | Function is active if waiting list bookings are permitted in an offer. |
Confirmation mail | Confirmation of booking/registration | Booking participant | Yes, always when a participant makes a definite booking. | In Booking overview > E-mail > Send booking confirmation | none |
Appendix: Booking.pdf (registration) | Summary of the booking | Booking participant | Attachment confirmation mail | In Booking overview > E-mail > Send booking confirmation | Booking.pdf registration & waiting list can be activated as a combined function. App menu > Settings > E-mail > Booking.pdf |
Appendix: Booking.pdf (waiting list) | Summary of the waiting list booking | Booking participant | Attachment waiting list confirmation mail | In Booking overview > E-mail > Send booking confirmation | Booking.pdf registration & waiting list can be activated as a combined function. App menu > Settings > E-mail > Booking.pdf |
Appendix: Ticket.pdf | Ticket for admission scan | Booking participant | Attachment confirmation mail | In Booking overview > E-mail > Send booking confirmation | Function can be activated. App menu > Settings > Barcode |
Appendix: Date ICS file | Date file to download into your own calendar. | Booking participant | Attachment confirmation mail | In Booking overview > E-mail > Send booking confirmation | Function can be activated. App menu > Settings > E-mail > Appointment.ics |
Release mail | Notification to participants, offer will be carried out | All participants in the offer | No | When manually switching to the status | none |
Cancellation mail | Notification to participant, offer will not be carried out | All participants in the offer | No | When manually switching to the "Canceled" status | none |
Reminder mail | Reminder of the offer, 2 hours to 7 days before implementation | All participants in the offer | Only if function is active, Offer must have reached a minimum number of participants and must not be in draft or canceled. | In Booking overview > E-mail > Send booking reminder | Function can be activated. App menu > Settings > E-mail |
Participant deregistration | Request to deregister/cancel a booking | E-mail address of the organization that manages the edoobox account. | Only if the participant clicks on cancel in their account | No | The function for canceling bookings can be activated. |
Invoice mail | Mail with invoice attached | Booking participant | No | Open invoice > More > Send invoice as email. | none |
Appendix: Invoice.pdf | Invoice for the booked offer, to be sent with the booking confirmation e-mail | Booking participant and/or to the different billing address | Only if automatic invoicing is active, as an attachment to the booking confirmation email | In booking overview > Open invoice > More > Send invoice as email (is sent with invoice mail). In Booking overview > E-mail > Send booking confirmation | Function can be activated. App menu > Settings > Payment systems > Invoice > Activate invoices |
Appendix: Cancellation invoice.pdf | Cancellation invoice for the issued invoice | Never sent to the participant. Included in the export of all invoices for accounting purposes. | No | No | none |
Payment reminder mail | Payment reminder to participant | Selected booked | No | In Booking overview > E-mail > Send payment reminder | none |
Complete MustPay registration | If MustPay is active and not yet paid: Request to complete the registration | Booking participant | If payment has not been made within 10 minutes of completing the MustPay booking. | No | Function is active if activated in Offer > Settings > |
Confirmation of payment | Confirmation of payment | Booking participant | After each incoming payment | No | Function can be activated. App menu > Settings > Offers |
Visit confirmation mail | Visit confirmation with % indication of visit time | All participants in the offer | After the end of the course or with indication of the | No | Function can be activated. App menu > Settings > E-mail |
Appendix: Certificate.pdf | Certificate for the visit | All participants in the offer | When the minimum attendance requirement is reached (% rate) | No | Function can be activated. App menu > Settings > E-mail |
Non-visit notification mail | If the participant has not/not very well attended | Booking participant | If the minimum attendance requirement is not met (% rate) | No | Function can be activated. App menu > Settings > E-mail |
Voucher sale | E-mail with the code of the successfully purchased voucher | To the person who buys the voucher | After successful payment of a voucher purchase. | No | Function can be activated. Design Manager > Insert voucher sale button as widget |
Registration Info | Notification that an application has been received | E-mail address of the organization that manages the edoobox account. | When booking a participant. | No | Function can be activated. App menu > Settings |
Forgotten password | Message to participant to reset password | Participant of a | When requesting the password. | When requesting the password. | none |
Mail request list | Request email after a request has been submitted to accept or reject the request. | Inquiring or requested participant Copy to second e-mail address possible | When submitting a request | Offer > Participants > Inquiry list > Send inquiries | Copy to second e-mail address can be activated App menu > Settings > |
Appendix: Booking.pdf (request list) | Summary of the request | Inquiring or requested participant | Attachment request list mail | Offer > Participants > Inquiry list > Send inquiries | Booking.pdf can be activated. App menu > Request list > Open list and activate Send booking PDF |
Request list reminder mail | Reminder that request still needs to be confirmed or canceled. | Inquiring or requested participant | Only if function is active | Offer > Participants > Request list > Send reminders | Function can be activated. App menu > Request list > Open list and activate reminder |
Request list Cancellation mail | Notification to participant that request has been rejected | Participant whose request was rejected. | Only if function is active | No | Function can be activated. App menu > Settings > |
Decision deadline expired | Notice that the decision deadline for an offer has expired. | Inquiring or requested participant | Yes | No | none |
Request was rejected by the admin | Notification that the admin has rejected the waiting list request from the request list. | Inquiring or requested participant | Only if Admin rejects the offer in the backend. | No | Open offer > Go to the request list > Set request to cancel |
In addition to the existing system templates, you can also create your own e-mail templates.
Info: Placeholders for customizing emails and PDFs
All placeholders and the corresponding information are listed in the instructions E-mail system templates and placeholders in edoobox.
Related instructions
Keywords for these instructions
Mail templates ¦ Content of the mail templates ¦ Mails ¦ Registration confirmation