Create your own e-mail templates

Within the existing edoobox email structure, you can also create your own email templates in addition to the system templates. These templates are particularly suitable for messages that are to be sent manually rather than automatically - e.g. for obtaining feedback after an event or for individual follow-up campaigns.

Create your own e-mail templates

You can create and edit your own e-mail templates via the global e-mail settings.

Each template consists of: Subject, message text (with placeholders) and optionally a PDF attachment.

If you have activated other languages in your edoobox account, you can translate your email template into the corresponding languages.

Tip: Always insert placeholders via the list menu

We recommend always selecting placeholders directly via the drop-down menu within the template. This ensures that the placeholder is formatted correctly and works as desired in your email.

Placeholders from the Attendee, Booking, Offer and Organization groups are available in your own e-mail templates.

How do I send my own e-mail templates?

Custom e-mail templates are not part of the automated dispatch. However, they can be triggered specifically via tasks - e.g. scheduled after an offer. This guide describes how to do this.

Related instructions

• Create e-mail tasks

• Compilation of all e-mail templates

• Edit e-mail templates in edoobox

• Overview of all available placeholders for emails and PDFs

• PDF templates and PDF attachments

• E-mail settings

• Set up Microsoft 365 for sending emails

• MailJet for sending e-mails

• Set up SMTP for sending e-mails

• Offer the booking process in other languages

Keywords for these instructions

Mail ¦ Email ¦ Settings ¦ Placeholders¦ Templates ¦ Cloud mailing ¦ Create task