Create a New Promotional Campaign

To create a new promotional campaign, first click on "Promotions" A in the app menu. The promotions section will open, and clicking the "Create Promotion" button B will open a new window. Here, you can use the wizard to create a new promotional campaign in four steps.

1. General: Duration and Scope of Validity

To facilitate management, each promotion campaign is assigned a unique name. The campaign can be time-limited. Vouchers are accepted by edoobox only within the specified timeframe.

If the promotion campaign is to apply to one or more categories, enter the beginning of the category names or specific offers into the «Validity Scope» field, then select the desired category/categories from the displayed list. The voucher will then be valid for all underlying categories and offers.

If the campaign is to apply to all offers, enter your edoobox account abbreviation into the «Validity Scope» field and select the line: Abbreviation[ALL] from the displayed list.

If the voucher is to apply to multiple offers, enter the corresponding offer names into the «Validity Scope» field.

2. Voucher Redemption

Two types of redemption are possible:

• Discount on Offer Price(Gifted Vouchers)
  The gifted voucher can either specify a fixed amount (whole numbers and in 5-cent increments) or provide a percentage discount. VAT is calculated based on the reduced amount. This voucher applies a discount only to the price category(ies)! If additional services have been added, they arenot included in the calculation!

• Offset against the total amount(purchased gift certificates)
  Purchased gift certificates are treated as partial payments in the billing process. VAT is calculated on the total amount. This gift certificate provides a discount on the total amount!

You determine how often a voucher may be redeemed. Vouchers distributed for promotional purposes should be redeemable any number of times. For the number of redemptions, enter a value equal to or greater than the maximum number of participants.

3. Value and Validity

Value

From what offer price can a voucher be redeemed? edoobox only accepts the voucher if the minimum booking value has been reached.

Recommendations:

• For gifted monetary vouchers, we strongly recommend specifying a minimum booking value; for example, for a voucher amount of EUR 50.00, set a minimum booking value of EUR 250.00.

• For percentage-based vouchers, the minimum booking value can remain set at EUR 0.00.

• For purchased vouchers, the minimum booking value should be set to EUR 0.00, as these vouchers are accounted for as partial payments in the billing.

Validity

For validity, select the validity based on the booking type. A distinction is made between all booking types, normal booking, waitlist, and inquiry list. You also have the option to enter a domain and/or an email address as the scope of validity.

Validity by Customer Tags

Using positive and negative conditions, you can precisely control which customers are eligible to use the code for this promotion. The tags used in the conditions can be pre-assigned to the respective customers in the participant dashboard. For the tags to be recorded and verified during booking, participants must log in before or during the booking process and possess an active participant account in your edoobox system.

4. Codes: Creating Code-Based Promotions

Vouchers with codes allow for traceability and simultaneously prevent multiple redemptions of the voucher, if desired.

• If you enter a code text (max. 10 characters of your own text), edoobox will generate voucher codes consisting of your text plus an x-digit code (max. length with this code 12 characters). You can freely choose the number of codes to be created.

• If you leave the "Code Text" field empty, 12-character codes will be automatically generated.

• To create a single voucher with your own code text, enter the code text and select the quantity 1.

Importing Codes (Groupon, Deindeal, qoqa, etc.)

After creating a promotional campaign, you can import as many codes as you like (up to 500 codes per import). If you have codes from Groupon, Deindeal, qoqa, etc., you can easily add them to your promotional campaigns. To do this, open an Excel file, enter the codes one below the other incolumn A, and save the file asa CSV (comma-separated). Then upload this CSV file as an import.

The import function can be found by clicking on the desired promotion campaign in the table. In the main window, below the title "Codes", click on the list menu (icon with three stacked lines) and select "Import Codes (CSV)".

Export Voucher Codes

Voucher codes can be exported as CSV, Excel, or PDF. The export function is accessed by clicking on the relevant promotion campaign in the table. In the main window, below the title "Codes", click on the list menu (icon with three stacked lines) and select "Export" and your desired file format. This function allows you, for example, to create unique, custom-designed vouchers. You can print individual voucher codes using Word's mail merge function.

Checklist if promo code entry is not working as expected

• Is the field for entering the promotion code available in the booking process? More information here.

• Is promo code entry generally active for the account? More information here.

• Was the promo code entered correctly?

• Is the promotion valid for the desired offer?

  • Timeframe

  • Validity Scope

  • (Optional) Booking Type

  • (Optional) Domains

  • (Optional) Tags

• Was an actual discount entered for the promotion campaign? (Reduction % or amount)

• Was a minimum value set for the promotion campaign, and was it reached in the booking?

• Does the currency of the promo match the booking currency?

Related Guides

• Sold Vouchers, Gift Certificates

• Promotional Campaigns and Vouchers

• Allow Promocode Entry in the Design Manager

• Allow the entry of promotion codes in the settings

Keywords for this guide

Promotions ¦ Scope ¦ Vouchers ¦ Codes

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